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Вот ваши Terms of Service, полностью переписанные под FlowMe:

TERMS OF SERVICE

Effective Date: June 23, 2026

FlowMe
Olha Troshkina
NIF: Y8171109M
Av. Roentgen 7, Torrevieja, 03183, Spain
help@flowme.shop
+34 632 283 125

SECTION 1 — OVERVIEW

Welcome to FlowMe. The terms "we", "us" and "our" refer to FlowMe, operated by Olha Troshkina, a sole trader registered in Spain. FlowMe operates the online store at flowme.shop, including all related content, features, tools, products and services (the "Services"). Our store is built on the Shopify platform, which enables us to provide these Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when you use our Services. Please read them carefully before placing an order or creating an account.

By visiting, browsing or purchasing from flowme.shop, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

These Terms apply to all visitors, customers, and other users of the Services, whether purchasing for personal use (B2C) or for professional or business purposes (B2B). Where a distinction applies, it is noted within the relevant section.

SECTION 2 — ACCESS AND ELIGIBILITY

By using our Services, you confirm that you are legally capable of entering into binding contracts under the laws of your country of residence. If you are acting on behalf of a business or professional entity, you confirm that you have authority to bind that entity to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell or assign your account to any other person or entity.

You agree to provide accurate, current and complete information when creating an account or placing an order, and to keep that information up to date.

SECTION 3 — OUR PRODUCTS

FlowMe sells beauty supply products including gel polishes, nail gels, manicure tools, and disposable accessories. We make every reasonable effort to display our products accurately, including colours, textures and packaging. However, the actual appearance of products on your screen may vary depending on your device, display settings and lighting conditions. We do not warrant that product images are a perfect representation of the physical item.

All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities available for purchase per person, per household or per order.

SECTION 4 — ORDERS

When you place an order on flowme.shop, you are making an offer to purchase. Your order is not accepted until we send you an order confirmation by email. We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity. If we cancel your order, we will notify you by email and issue a full refund within 14 calendar days.

Please review your order carefully before submitting. Once an order has been confirmed and dispatched, cancellation may not be possible. For cancellation requests before dispatch, please contact us at help@flowme.shop as soon as possible.

B2C customers retain the right to withdraw from a purchase in accordance with Section 10 of these Terms. B2B customers purchasing for professional or business resale purposes may not be entitled to the statutory withdrawal right.

SECTION 5 — PRICES AND BILLING

All prices displayed on flowme.shop are shown in euros and include applicable VAT unless otherwise stated. Shipping costs are not included in the displayed price and are calculated at checkout.

We reserve the right to change prices at any time. The price applicable to your order is the price shown at the time you complete your purchase, as confirmed in your order confirmation email.

We accept the following payment methods: Visa, Mastercard, PayPal, Bizum, and Klarna. All payment transactions are processed securely in accordance with applicable standards, including the requirements of the EU Payment Services Directive (PSD2) and Strong Customer Authentication (SCA) rules. We do not store your full card details on our servers.

If your payment cannot be processed, your order will not be confirmed.

Promotional pricing and discount codes are subject to separate terms and are valid for the period and conditions specified at the time of the promotion.

SECTION 6 — SHIPPING AND DELIVERY

Estimated delivery times are provided for information purposes only and are not guaranteed. We are not liable for delays caused by carriers, customs authorities, adverse weather, or other circumstances beyond our control.

Once your order has been handed to the carrier, risk of loss passes to you. If your order arrives damaged, please refer to our Shipping Policy for the applicable procedure.

For full details on delivery areas, costs, timelines and our procedure for damaged goods, please see our Shipping and Delivery Policy at flowme.shop.

SECTION 7 — LEGAL GUARANTEE

All products sold by FlowMe are covered by the mandatory legal guarantee under the EU Sale of Goods Directive (2019/771/EU) as transposed into Spanish law. Under this guarantee, goods must conform to the contract of sale for a period of three years from the date of delivery. If a product is found to be defective or non-conforming within this period, you are entitled to repair, replacement, a price reduction, or a refund, depending on the circumstances.

This legal guarantee does not affect any additional commercial guarantee we may offer separately, nor does it limit any other rights you may have under applicable law.

SECTION 8 — INTELLECTUAL PROPERTY

All content on flowme.shop — including but not limited to text, images, graphics, logos, product photography, videos, and the overall design and structure of the site — is owned by or licensed to FlowMe and is protected under applicable intellectual property laws.

You may access and view our content for personal, non-commercial purposes only. You may not reproduce, copy, distribute, modify, publish, transmit, or create derivative works of any content from our Services without our prior written consent.

FlowMe's name, logo and brand identity are proprietary. Shopify's name and logo are trademarks of Shopify Inc. All third-party trademarks referenced on this site belong to their respective owners.

SECTION 9 — THIRD-PARTY LINKS AND TOOLS

Our Services may contain links to third-party websites or integrate third-party tools and functionality. We do not control and are not responsible for the content, privacy practices or accuracy of any third-party sites. Accessing such sites is at your own risk, and we encourage you to review their terms and privacy policies before engaging with them.

We may also provide access to optional third-party tools as part of our Services. Such tools are provided "as is" without any warranty or endorsement by FlowMe.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

FlowMe's online store is powered by Shopify, which provides the technical infrastructure for our Services. All sales are made directly between you and FlowMe. Shopify is not a party to your purchase and is not responsible for any products, services or transactions completed through flowme.shop. By using our Services, you acknowledge that Shopify and its affiliates bear no liability arising from your purchases or use of the store.

SECTION 11 — WITHDRAWAL AND RETURNS

If you are a consumer (B2C customer), you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and Article 102 of the LGDCU.

Certain product categories are excluded from the withdrawal right by law, including sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. This may apply to some of our products. For full details on which products are excluded, the withdrawal procedure, refund timelines and return shipping responsibilities, please refer to our Return and Refund Policy at flowme.shop.

B2B customers purchasing for professional or business purposes may not be entitled to the statutory 14-day withdrawal right.

SECTION 12 — PRIVACY AND DATA PROTECTION

We collect and process your personal data in accordance with our Privacy Policy, available at flowme.shop, and in compliance with Regulation (EU) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPDGDD). By using our Services, you confirm that you have read and understood our Privacy Policy.

Because our store is hosted on Shopify, Shopify also processes certain technical and transactional data as a data processor on our behalf. For more information, see Shopify's Privacy Policy at shopify.com/legal/privacy.

SECTION 13 — FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions or other feedback through our Services, you grant FlowMe a non-exclusive, perpetual, royalty-free licence to use, reproduce, publish and display such content for the purposes of operating and promoting our Services.

You confirm that any feedback you submit is your own, is accurate, and does not violate the rights of any third party. We reserve the right to remove feedback that is unlawful, offensive, defamatory or otherwise in breach of these Terms.

In accordance with the Omnibus Directive (2019/2161/EU), we do not publish or solicit fake reviews, and we do not manipulate review ratings. Where reviews are verified as coming from genuine purchasers, this is indicated.

SECTION 14 — AUTOMATED AGENTS AND SCRAPING

You may not use any robot, spider, scraper, AI-powered agent or other automated means to access, query or collect data from flowme.shop without our express written consent. Automated access may be technically blocked and may result in termination of your access to our Services.

If you use or deploy an automated agent or tool that interacts with our Services, such agent must identify itself in all HTTP requests and must not attempt to impersonate human behaviour or circumvent security or access-restriction measures.

SECTION 15 — PROHIBITED USES

You may use our Services for lawful purposes only. You may not use flowme.shop to: engage in any unlawful activity; infringe our intellectual property or that of others; transmit harmful, offensive or misleading content; distribute unsolicited commercial communications (spam); impersonate any person or entity; or interfere with the security or proper functioning of our Services.

We reserve the right to suspend or terminate your access to our Services at any time if we determine that you have violated these Terms or any applicable law.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, FlowMe provides its Services and products on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free or free from technical issues.

This disclaimer does not affect your statutory rights as a consumer, including those arising from the mandatory legal guarantee under Section 7 of these Terms, or any rights you have under EU or Spanish consumer law that cannot be excluded by contract.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FlowMe shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our Services or products, including but not limited to loss of profit, loss of data or business interruption.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under applicable product liability law, or any liability that cannot be excluded under mandatory EU or Spanish consumer protection law.

[Required: mandatory consumer liability protections under LGDCU and EU law cannot be excluded]

SECTION 18 — CONSUMER COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint about a product or our service, please contact us first at help@flowme.shop. We will do our best to resolve your issue promptly.

If we are unable to resolve your complaint, you have the right to submit a complaint to the Agència Valenciana del Consum, the competent consumer authority in our region (Comunidad Valenciana, Spain). You also have the right to access the Hojas de Reclamaciones (official consumer complaint forms) as required under Spanish law.

For cross-border disputes, the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, which you may use to submit your complaint and find an accredited dispute resolution body.

SECTION 19 — GOVERNING LAW AND JURISDICTION

These Terms of Service are governed by the laws of Spain. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the courts of Torrevieja, Spain, without prejudice to any mandatory consumer protection provisions that grant you the right to bring proceedings in the courts of your country of residence under applicable EU law.

SECTION 20 — CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Where changes are material, we will notify you in accordance with applicable law. The most current version of these Terms is always available at flowme.shop. Your continued use of our Services after any update constitutes acceptance of the revised Terms.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

SECTION 22 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping and Delivery Policy, constitute the entire agreement between you and FlowMe regarding your use of our Services and supersede all prior communications or agreements on the same subject matter.

SECTION 23 — CONTACT

For any questions regarding these Terms of Service, please contact us at:

FlowMe — Olha Troshkina
Av. Roentgen 7, Torrevieja, 03183, Spain
help@flowme.shop
+34 632 283 125